Return & Exchange Policy

At N E E V A, we take pride in the quality of our ethnic wear and want you to love your purchase. If you are not completely satisfied, we’re here to help — within the guidelines below.

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1. Eligibility for Return/Exchange

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You can request a return or exchange if:

• The request is made within 7 days of delivery.

• The product is unused, unwashed, unaltered, and in its original packaging with tags intact.

• You have the order receipt or proof of purchase.

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2. Non-Returnable/Non-Exchangeable Items

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We do not accept returns/exchanges for:

• Customized or made-to-order products.

• Altered or tailored items.

• Sale/discounted items (unless defective).

• Products damaged due to customer handling.

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3. Return/Exchange Process

1. Email us at neeva.store10@gmail.com or call +91-97249 61794 within 7 days of delivery.

2. Share order details, product images, and reason for return/exchange.

3. Once approved, we will arrange a pick-up or ask you to ship the product to our address.

4. After quality inspection, we will process:

   • Exchange: Replacement item will be shipped 7 Working Days.

   • Return: Refund issued to your original payment method within 7–10 business days.

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4. Shipping Charges

• If the return/exchange is due to a defect or wrong product sent, we will bear the shipping cost.

• For size changes or customer preference returns, return shipping charges will apply.

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5. Damaged or Defective Items

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If you receive a damaged or defective item:

• Notify us within 48 hours of delivery.

• Provide clear images/videos for verification.

• We will send a replacement at no extra cost after verification.

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6. International Orders

• Currently, returns/exchanges for international shipments are not available, except in cases of defective or incorrect products.

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7. Contact Us

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For any return/exchange queries:
📧 neeva.store10@gmail.com
📞 +91-97249 61794
📍 Green Lake Complex, Adajan , Surat, Gujarat, 395009