SHIPPING POLICY

At N E E V A, we aim to deliver your favorite ethnic wear quickly and safely. Please read our shipping terms below.

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1. Shipping Coverage

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• We deliver across India via trusted courier partners.

• International delivery is available to select countries — charges and timelines vary.

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2. Order Processing Time

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• Orders are processed within 1–3 business days after payment confirmation.

• Customized or pre-order items may take longer; details will be mentioned on the product page.

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3. Delivery Time

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• Within India: Estimated 3–10 business days, depending on your location.

• International Orders: Estimated 7–21 business days, depending on destination and customs clearance.

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4. Shipping Charges

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• Free shipping on orders above ₹999 within India.

• Orders below this value will have a flat shipping fee of ₹99.

• International shipping charges vary based on weight and destination.

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5. Order Tracking

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• Once shipped, you will receive an email/SMS with a tracking number and courier details.

• You can track your package via our courier partner’s website or our order tracking page.

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6. Delays

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• Delivery timelines are estimates and may vary due to unforeseen events such as weather, strikes, or courier delays.

• We are not liable for delays caused by courier companies or customs clearance.

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7. Incorrect Address / Failed Delivery

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• Please ensure your shipping details are accurate at checkout.

• Failed deliveries due to incorrect addresses or repeated unsuccessful attempts may incur re-shipping charges.

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8. Damaged Packages

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• If your package appears damaged on arrival, please refuse delivery and contact us immediately with photos so we can assist you.

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9. Contact Us

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For any shipping-related queries:
📧 neeva.store10@gmail.com
📞 +91-97249 61794
📍 Green Lake Complex, Adajan , Surat, 395009